Can I create a custom basket?
Yes, but this cannot be done online. Contact us by phone at 412-221-4406 or 800-608-4400, or e-mail us so that we can help!
Can I send a basket for a specific future date?
We understand that sometimes, timing is everything.
We use UPS Ground to ship our baskets. If UPS Ground Shipping will deliver your orderTOO SOON, we can hold the order and ship when it’s time.
When you check out, please enter the date in the box below your bill to email address Estimated Delivery/Arrival Date (*Please ONLY enter a date if the Standard UPS Ground Time in Transit will deliver your package TOO SOON)
Can my basket be hand delivered locally or to a Hospital or University?
Yes, please contact us, since hand delivery charges vary. We also deliver to all of the following Universities and Hospitals: University of Pittsburgh, Duquesne University, Chatham University, Carlow University, Carnegie Mellon University (CMU), Point Park University, Children’s Hospital, Allegheny General, St Clair hospital, Canonsburg Hospital, Ohio Valley Hospital, Montefiore Hospital. Mercy Hospital, Shady Side Hospital, Presbyterian Hospital, St Margaret Hospital, Passavant Hospital
We offer free delivery to Children’s Hospital. Please email or call to place your order.
Do you offer delivery outside of the continental United States?
Yes. Please contact us for shipping rates and timing.
Do you ship to PO Boxes or Military Institutions?
Yes. But Packages sent to P.O. Boxes and Military Institutions must be shipped via the US Postal Service. Please contact us for shipping prices.
If I am shipping multiple baskets to the same recipient, can I save on shipping?
Possibly. Please contact us to determine if we can include several baskets in one box to help you save on shipping.
Is it possible to speak with a salesperson?
Our normal business hours are M-F 8:30-4:00 P.M. EST.
December 23rd – 8:30am-1:00pm
December 24th-December 26th – Closed for the holiday
December 27th-December 29th – 9:00am – 3:00pm
December 30th-January 2nd – Closed for the holiday
If you have a customer service question, we respond to email regularly outside of
the office hours – please us the form below or email firstname.lastname@example.org.
Call our store 412-221-4406 during those hours to speak with a salesperson.
Is it safe to use my credit card online?
Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology.
What if you are out of a product?
You will receive a product of equal or greater value.
Where can I ship a basket including wine to?
Currently, you can only ship baskets including wine within the state of Pennsylvania.
Which credit card types are accepted?
We accept Visa, MasterCard, Discover, and American Express.
Why are there two separate charges, one for the basket from A Basket of Pittsburgh and one for the wine from Volant Mills Winery?
Due to PA Liquor Control Board regulations, wine must be purchased directly from a PA winery. Therefore, a separate charge directly from Volant Mills is necessary.
Why do you have to call me when I purchase a wine basket?
Due to PA Liquor Control Board regulations, wine can only be purchased directly from a PA winery. Therefore, we will call you to obtain your information and have the wine purchased directly through Volant Mills Winery.
Will I be charged sales tax?
You will be charged sales tax if the shipment is being delivered within the state of Pennsylvania.