How long has Basket of Pittsburgh been in business?
The business was founded by Jan Jones in 1984. We have a been a Pittsburgh tradition for a very long time. We support local Pittsburgh companies and offer full size products in our gift baskets.
Can I create a custom basket?
Yes, we are happy to customize your order; however, this cannot be done online yet. Please contact us by phone at 412-221-4406 or e-mail us at firstname.lastname@example.org.
Can I send a basket for a specific future date?
We understand that with gifts, timing is everything!
When checking out, you can pick the date that you would like the gift to arrive. We will calculate shipping times so that your gift will arrive as requested!
Who do you use for shipping out of the local area?
Since 1984, we have used UPS to ship our baskets.
UPS Ground is the most affordable option; however, if speed is necessary, there are other options like 2 Day express and Overnight Delivery.
When you check out, please enter the date in the box for the Estimated Delivery/Arrival Date.
You can see the UPS transit time link below so you choose the appropriate shipping options.
Besides UPS, what are my other options for delivery?
Pick-Up – You are more than welcome to stop by our office to pick up your gift during normal business hours. If those hours are not convenient, we will make special arrangements to accommodate. If you need it the same day, we will try to accommodate. Our office/warehouse is located in the Robinson Township area. The address is 210 Bilmar Drive, Pittsburgh, PA 15205 and is just off the Crafton exit on Route 79. We share a building with Pittsburgh Wire and Cable and you will find us at the side entrance which faces Don’s Appliances.
Same Day Delivery – When timing is tight, orders can be delivered on the same day if received by 11:00am. Choose the ‘Same Day Delivery’ option at check-out. Same Day Delivery is $25.00.
Local delivery – It is always nice to receive a gift from a smiling face! Orders placed today can be delivered tomorrow for a $15.00 hand delivery fee. Choose the ‘Local Delivery’ option at check-out.
Hospital Deliveries – Allegheny General, Canonsburg Hospital, Sewickley Hospital, Mercy Hospital, Montefiore Hospital. Ohio Valley Hospital, Passavant Hospital, Presbyterian Hospital, Shady Side Hospital, St Clair Hospital, St Margaret Hospital, UPMC Children’s Hospital, West Penn Hospital.
University Deliveries – University of Pittsburgh, Duquesne University, Chatham University, Carlow University, Carnegie Mellon University (CMU), Point Park University, Children’s Hospital,
Free delivery – We offer free delivery to St. Clair Hospital, Sewickley Hospital and Ohio Valley Hospital and zipcode 15205. Call the office at 412-221-4406 to place your order.
Do you offer delivery outside of the continental United States?
Yes. Please contact us for shipping rates and timing.
Do you ship to PO Boxes or Military Institutions?
Yes. But Packages sent to P.O. Boxes and Military Institutions must be shipped via the US Postal Service. Please contact us for shipping prices.
If I am shipping multiple baskets to the same recipient, can I save on shipping?
Possibly. Please contact us to determine if we can include several baskets in one box to help you save on shipping.
Is it possible to speak with a salesperson?
Our normal business hours are M-F 9:00-3:30pm EST; however, you can contact us anytime!
Phone > To speak to our team, contact us in the office during normal business hours at 412-221-4006.
Email > We respond to email regularly outside of the office hours. Please us the contact us form on the website or email email@example.com anytime.
Text > We have an after hours number available for questions. Please feel free to text anytime at 412-508-0199.
Is it safe to use my credit card online?
Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology.
What if you are out of a product?
Unfortunately, due to weather or supplier availability, there are times where we will have to substitute, however, you will always receive a product of greater value.
Where can I ship a basket with wine?
Currently, we are only licensed to hand deliver locally. We will need to check recipients ID and a signature is required.
Which credit card types are accepted?
We accept Visa, MasterCard, Discover, American Express and PayPal.
If you would like to set up terms for your corporation, please call our office.
Why are there two separate charges, one for the basket from A Basket of Pittsburgh and one for the wine from Volant Mills Winery?
Due to PA Liquor Control Board regulations, wine must be purchased directly from a PA winery. Therefore, a separate charge directly from Volant Mills is necessary.
Why do you have to call me when I purchase a wine basket?
Due to PA Liquor Control Board regulations, wine can only be purchased directly from a PA winery. Therefore, we will call you to obtain your information and have the wine purchased directly through Volant Mills Winery.
Will I be charged sales tax?
You will be charged sales tax if the gift is being delivered within the state of Pennsylvania.